Jan 8, 2021
Host: Dr. Isaac Agboola, MD, MS
Guest: Dr. Sheryl Heron, MD, MDP,
Assistant Dean of Medical Education and Student Affairs at Emory
University School of Medicine
Vice Chair of Administrative Affairs
Professor of Emergency Medicine
Drs. Agboola and Heron discuss the
intricacies of cognitive bias and cultural competency and the role
it plays in the emergency department. They discuss ways that
individuals and residency programs alike can ensure they are
rendering more culturally competent care - and model that for
medical trainees. Additionally, they spend time addressing
communities at risk for such biases such as undomiciled
populations, individuals from lower socioeconomic status, and
- Cognitive bias, microaggressions and cultural humility
should compel us to think more deeply on how we can deconstruct the
- It is important to create and nurture an environment that
allows for open dialogue in a safe space.
- As a health care provider there are critical steps that need to
- Appreciate and understand that we are all different - diversity
is a good thing!
- Be prepared to "call the card" if you experience a
discriminatory comment/action. It is important to address it. Do
not ignore it.
- Eliminating bias is not an individual effort; it is
institutionally and systemically driven.
- Patient populations with common negative biases include those
with cardiovascular disease, high utilizers/low socioeconomic
status, and the incarcerated.
- There is a large amount of research that demonstrates
disparities and inequities in care but more work is still left to
- Martin ML, Heron SL, Moreno-Walton L, Strickland M.
Diversity and Inclusion in Quality Patient Care: Your Story/Our
Story: a Case-Based Compendium. Cham: Springer;
- Dehon E, Weiss N, Jones J, Faulconer W, Hinton E, Sterling S. A
Systematic Review of the Impact of Physician Implicit Racial Bias
on Clinical Decision Making. Academic Emergency Medicine.